Can I offer store credit or replacements?

Yes. Umbrella lets you resolve claims by issuing Shopify store credit, sending a replacement, or offering a repair. Store credit is the most flexible and cost-effective option. Umbrella issues it directly through your Shopify store, allowing the customer to purchase their own replacement. This shifts the responsibility to the customer, reduces costs when credit goes unused, and lets you round up or add extra credit to cover shipping or incentivize additional purchases.