How do I manage a claim?

When a customer submits a claim, it appears in your Umbrella dashboard along with all relevant details, including product info, coverage status, photos, and any notes from the customer. You can choose to review the claim manually or set up rules to automatically approve eligible claims using Umbrella’s AI.

From there, you decide how to resolve the issue—by offering a repair, replacement, refund, or store credit. You can also choose to apply deductibles, shipping fees, or other charges depending on your policy settings. All customer communication happens through your branded claims portal and notification emails, so the experience stays consistent and fully under your control.