How does Umbrella handle customer communication?

Umbrella keeps all customer communication branded to your store. Customers receive warranty confirmation emails, claim status updates, and resolution notices from your brand—not a third-party provider. You can customize the language and branding of all messages in your Shopify notification settings.

When a customer files a claim, they do so through a portal on your site. From there, you can communicate directly with them via Shopify / email and send updates as needed. This keeps the entire warranty and claims experience under your control, aligned with your brand voice, and fully transparent.

When you issue a resolution and a gift card is created, the gift card will automatically be sent to the customer from your Shopify store.