How does Umbrella work?

Umbrella integrates directly with your eCommerce platform to let you offer and manage product warranties without relying on third-party providers. Once installed, you can create and customize warranty offers—either as included OEM coverage or as upsellable extended protection plans. These offers appear directly on your product pages and checkout, where customers can choose to add protection.

When a customer purchases a warranty, Umbrella tracks the coverage terms, automates the post-purchase experience, and stores the warranty data. If the customer files a claim, they’re guided through a branded, merchant-controlled portal. Umbrella’s AI helps evaluate the claim based on your rules and product history, then streamlines the next step—whether that’s a repair, replacement, refund, or store credit.

You can manage everything from your Umbrella dashboard, including claims, resolutions, customer communication, and performance reporting. All customer data stays in your control, and you keep 100% of the warranty revenue.